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Return Policy

Last updated August 14, 2026

Every Klydex order is covered by our 30-day money-back guarantee. If what you ordered isn't right for you, we refund you — and you don't have to ship anything back.

The 30-day guarantee

You have 30 days from the date your order is delivered to request a refund. Actually use the product — wear it, wash it, put it through a normal week. If it doesn't do what we said it would, you get your money back.

No return shipping required. We do not ask you to pack up or mail anything back. Once your refund is approved, you keep the product.

How to request a refund

  • Email help@klydex.com from the email address you used at checkout, within 30 days of delivery.
  • Include your order number (it's in your confirmation email) and your full name.
  • Tell us briefly what didn't work — sizing, comfort, results. You don't need to justify it, but it helps us improve.

We reply within 24 hours and confirm your refund in writing. No phone calls, no forms, no restocking fees.

When you get your money

Approved refunds are issued to your original payment method within 3 business days. Your bank or card issuer then typically takes a further 5 to 10 business days to post the credit to your statement, which is outside our control.

You are refunded the full amount you paid for the order. Because shipping is free, there is nothing deducted.

Wrong size or wrong item

If you received the wrong size, the wrong bundle or the wrong product, email us and we'll send the correct one at no charge — you don't need to return the first one.

Damaged or missing items

If your order arrives damaged or a pair is missing, email help@klydex.com within 14 days of delivery with a photo where possible. We'll replace it or refund it, whichever you prefer.

Cancelling an order

Orders are usually processed within 1 to 2 business days. Email us as soon as possible and, if the order hasn't shipped, we'll cancel and refund it in full. If it has already shipped, the 30-day guarantee above applies instead.

Fair use

The guarantee covers one refunded order per customer. We may decline repeat refund requests from the same customer or household where there is clear evidence of abuse.

Products covered by this policy

This policy applies to every product sold by Klydex on this site, currently:

Questions?

Email us at help@klydex.com and we'll reply within 24 hours.

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